We want you to be completely satisfied with your purchase of our natural scented candles. Under Australian Consumer Law, you have certain rights and guarantees. If you are not satisfied, you may return or exchange your purchase within 14 days of receipt, subject to the conditions below.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
To be eligible for a return or exchange (outside of your statutory rights), items must:
To initiate a return or exchange:
Once we receive and inspect your returned items, we will process your refund to the original payment method within 5-10 business days. Refunds will be issued in Australian Dollars (AUD) to the original payment method.
If you receive a damaged or defective candle, please contact us immediately. Under Australian Consumer Law, you are entitled to a repair, replacement, or refund. We will arrange for a replacement or full refund at no additional cost to you, including return postage.
If you change your mind about a purchase, you may return unused items in their original packaging within 14 days of receipt for a refund or exchange. Return postage costs are the responsibility of the customer unless the item is faulty or not as described.
To initiate a return:
Return postage costs are the customer's responsibility unless the item is faulty, damaged, or not as described. In such cases, we will cover return postage costs.
For questions about returns or exchanges, please contact us at:
Email: relations@kneesmmrestoreeu.world
Phone: +61 40 507 1290
Address: 133 King St, Newtown NSW 2042, Australia