Privacy Policy

Introduction

At kneesmmrestoreeu, we are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our natural scented candles business.

Information We Collect

In accordance with Australian privacy laws, we collect information that you provide directly to us, including:

• Contact information such as name, email address, and phone number when you submit our contact form or place an order
• Communication preferences and messages you send to us
• Website usage data through cookies and similar technologies
• Payment information processed securely through our payment providers (we do not store credit card details)
• Delivery addresses and shipping preferences

We only collect personal information that is reasonably necessary for our business functions and activities.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Improve our website and services
• Send you updates about our products and services, if you have consented
• Comply with legal obligations

Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:

• Secure systems and processes for storing and transmitting personal information
• Access controls limiting who can access personal information
• Regular staff training on privacy and data protection
• Procedures for responding to data breaches in accordance with the Notifiable Data Breaches scheme

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law.

Disclosure of Information

We may disclose your personal information to:

• Third-party service providers who assist us in operating our business (e.g., payment processors, shipping companies)
• Government authorities when required by Australian law
• Successors in the event of a business sale or merger

We do not typically disclose personal information overseas. If we do, we will take reasonable steps to ensure overseas recipients comply with Australian privacy laws or equivalent standards.

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you (subject to certain exceptions)
• Request correction of inaccurate, incomplete, or out-of-date information
• Make a complaint about how we handle your personal information
• Opt out of direct marketing communications
• Request to deal with us anonymously or using a pseudonym where practicable

If you wish to make a complaint about how we have handled your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookies Policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: relations@kneesmmrestoreeu.world
Phone: +61 40 507 1290
Address: 133 King St, Newtown NSW 2042, Australia